Joe Nance and his crew came out to install a heat pump. Prior to their arrival, he came to our home to inspect the existing unit, and chose a replacement unit that is both cost effective and much less expensive than the one we had. On installation day, he and his crew arrived on time, and were professional and courteous. The entire tear our and install took less than 3 hours. They tested the unit to make sure everything was working properly, we settled the bill, and they were on their way. I would definitely recommend Poplin Heating and Air for any HVAC needs you may have.