Everyone in Steve's crew are experience pros. The job's difficulty is 9 in the 1-10 scale, according to estimates from other contractors. But with this crew, the installation went so smoothly, well planned and carried out with attention to details. Amazing job done by this amazing crew. I'm very impressed with the quality of work they did. I have recommended the Poplin to my neighbors, daughters and close friends. I am also very please with the Trane 16 seer heat pump system Steve proposed and installed. I gave 5 stars for all, especially the quality of work, and 5 stars for the Trane system installed.